Exceed Expectations

 

One’s travel begins way before he/she takes a flight to a foreign land. It begins from the time you zero-in on a destination and start the formalities of finalizing the nitty-gritties. Therefore in essence the pre-planning stage is as important as the holiday itself. But if you are traveling to an African nation for a safari and that too for the first time as an absolute greenhorn it becomes even more important than the holiday itself since your holiday would entirely depend on right choices you make in selecting what and who you go with as operators. We were very fortunate to have chosen Best Camping Tours and Safari as our tour company. Right from the time the first mail was dashed to them informing them about our holiday needs and enquiring about possible packages and pricing Mr. Imraan Nanji (the Proprietor) was nothing but exemplary. He answered every mail promptly providing the necessary details and recommendations. No matter how trivial the query seemed. It was not just the information but the professional tone and the right communication etiquettes that put me at ease, coming from the communications industry myself, I knew that here was a person who understood. I was in conversation with two other tour companies but I chose BCTS for its professionalism and pricing which was the icing. Living up to the company’s tagline “No frills but plenty of thrills” BCTS delivered on everything that our personalized itinerary promised and more. They even went beyond and helped us with things that were not part of the itinerary like getting our Yellow fever vaccination organized, and a trip to Maasai Market, both in Nairobi. Right from the meet-and greet at JKIA by Thomas our Nairobi representative to our heavy-hearted adieu with Ben our tour-guide, custodian and guardian for 8 days there was hardly anything we could complain about. Ben with his immense composure, valuable knowledge about local wildlife and culture and resilience in handling adverse situations (like a massive breakdown on the highway causing mile long traffic congestion or when an upstart forest ranger tried to harass him to make a fast buck in Mara) was our bedrock. Our experience with BCTS makes us conclude that here is a company that takes immense pride and pleasure in what they do. Needless to say we highly recommend them. You are unlikely to find the kind of expertise and service at such pricing. We plan to revisit them soon. Sooner if we can help it. Thank-you Imraan and everyone at BCTS for making our holiday in Kenya full of memories we will cherish for a lifetime. Asante Sana and Kila la kheri. !!!!!